Refund & Cancellation Policy

1. Project-based engagements

For custom development work, refund and cancellation terms — including any milestone-based payments already delivered — are set out in the signed statement of work (SOW) for that project, not by this page.

2. Cancelling an in-progress project

Either party may raise a request to pause or cancel an engagement in writing. Work completed and delivered up to that point is payable; unearned advance payments, if any, are handled per the SOW.

3. Product subscriptions (e.g. Dhobi Cart)

For subscription-based products, cancellation stops future billing from the next billing cycle. Fees already paid for the current cycle are non-refundable except where required by law.

4. Non-refundable items

• Third-party costs already incurred on the client's behalf (domain names, licences, hosting).
• Work explicitly marked as delivered and approved in writing.

5. How to request a refund or cancellation

Send a written request through our contact page referencing your project or subscription. We aim to acknowledge requests within [X] business days.